As an Associate Member, you’ll play a vital role in strengthening our collective voice at the Capitol by supporting legislation that protects consumers and promotes fair claims practices. Your membership gives you access to IAPIA’s online networking forum, news updates, educational resources, and public outreach materials—all designed to help you stay informed and connected within the broader policyholder advocacy community.
Code of Ethics
All members and industry sponsors must demonstrate competency in their respective fields and have the highest ethical standards when working with or alongside policyholders. This includes abiding by our internal code of ethics. IAPIA Members must:
- Conduct business with honesty and integrity, always prioritizing policyholders’ best interests.
- Disclose conflicts of interest clearly and seek policyholder consent before proceeding.
- Seek unbiased truth in every situation and present the facts.
- Avoid external influences to provide improper settlements
- Comply with all relevant laws, regulations, and industry standards.
- Ensure transparent, fair communication with policyholders.
- Address and resolve customer complaints promptly.
- Encourage high standards of service and professionalism among employees and affiliates.
Member Pledge
As a member of the Iowa Association of Public Insurance Adjusters (IAPIA), I commit to:
- Honesty and Ethics: Conducting myself with the highest ethical standards, prioritizing policyholders’ best interests.
- Conflict Disclosure: Disclosing conflicts of interest clearly and obtaining policyholder consent before proceeding.
- Reputation: Upholding IAPIA’s values and protecting its reputation.
- Accountability: Accepting IAPIA’s right to revoke membership for violations of this pledge.
- Commitment to Excellence:
- Treat policyholders as I expect to be treated.
- Prioritize honesty, compliance, and integrity to the claim process.
- Deliver quality results on time and at a good value.
- Maintain necessary licenses and insurance.
- Comply with all laws and regulations.
- Communicate fairly and resolve customer complaints promptly.
- Train employees to ensure competent service.
- Handle complaints effectively and correct mistakes.
- Interact professionally with other members and resolve disputes amicably.
- Notify IAPIA of unresolved complaints or violations by any member.
By embracing these standards, I pledge to pledge to conduct business in a way that reflects the values of the association and enhances the trust and confidence of policyholders.
